Dennis Nilsen The Kindly Killer with Rational Sickness Professor Ramos Blog

Dennis Nilsen The Kindly Killer with Rational Sickness â€Å"Mental Illness is the only disease that can make you deny its own existence. Certainly, the Idea that the brain can deny its own illness is a frightening thought.†- (Tracy). No matter how sharp the dagger, I believe a serial killer’s most potent weapon is his character. We don’t truly understand what someone is going through, what pain or problems they’re facing, but what we can understand is a grin. We often beg question what causes serial killers to kill? The answer is not so simple. Simply because the answer is a combination of causes, ranging from personal, life changing events to small, minor events. Sometimes these events generate something else thereby strengthening the violent behavior. Take the notorious â€Å"The Muswell Hill Murderer†. Before the news of his atrocities, Nilsen was a hardworking, well like man in his community. He, just like any other normal person blended into society and hid his terrors. However, behind that kindly person, Nilsen is responsible for the torture, rape, and murder of 12 to 15 young men (Biography). His tactic was to invite them to his house and have drinks after they fell asleep, he strangled them and later cut their bodies apart same way Jeffery Dahmer another serial killer. Before diving into in of all the causes that drove Dennis Nilsen to become an infuriated man, it is important to shine light on his origin story, because even the serial killer has one. Dennis Andrew Nilsen was born on November 23, 1945 in Fraserburgh, Aberdeenshire, Scotland (Wikipedia). Like most known killers, Dennis had a troubled childhood from abusive father, from the loss of his grandfather, not able express his sexuality and the controlled he desired, and was this a mixture of monster in the making. Was this what drove Dennis Nilsen â€Å"The Muswell Hill Murderer† gone to a disturbing rampage cause him to do sinister act to those men’s. The first red flag was a rough childhood. According to the British Police, â€Å"Neglect and abuse in childhood have been shown to contribute to an increased risk of future violence† (Serial Killers). Neglect and abuse, how typical of modern-day mass shooters. Whether or not you become prone to violence in the upcoming, I think we can all agree that having a weak relationship with your parents will set you back will take a toll on how you grow up. The world of Criminal Justice even states that â€Å"Serial murderers often come from broken homes and were child victims of parental physical abuse† (Serial Killers). His father was a Norwegian soldier who had travelled to Scotland in 1940 as part of the Free Norwegian Forces, following the German occupation of Norway (Wikipedia). Olav Nilsen did not view married life with any importance, being preoccupied with his duties with the Free Norwegian Forces and making little attempt to spend much time with his family or find a new home for his wife. Olav was an alcoholic and abusive to his wife and had affairs that cause his mother to have a mental break down had move back with her parents due trouble that she had with Olav (Serial Killers). Dennis father was not close to his all three children he conceive with Dennis mother Elizabeth. He admits that the drinking and the abuse they received from his father did cause him to drink and neglect everyone else. Having growing up without a father Dennis got close to his grandfather and whiteness death at a very young age and not knowing what â€Å"DEATH† means can cause a mix of emotion. Dennis grandfather was like a father to him they got very close they took long walks around Scotland Peer, they went fishing together, and did a lot work together. When he found out that his grandfather had passed away he was coming back from school. His mother Elizabeth was in the kitchen and told him â€Å"If you wanted to see your Grand Dad† Dennis was very happy that his grandfather was here to see him his mother Elizabeth told Dennis with a series look on her face well he’s here (Serial Killers). What the documentary states when they interview Dennis â€Å"When he saw his grandfather on the kitchen table inside this coffin that he states that was the first time he witness death† he was in state of shock (Serial Killers). He cried and had ask his mother â€Å"where has he gon e† and his mother had replied â€Å"to a better place† and Dennis responded by â€Å"if he went to a better place†¦ why didn’t take me with him.† (Serial Killers) In the documentary his psychiatrist stated witnessing his grandfather corps and the kitchen had shocked him. Having to whiteness something like Dennis had an effect on him. His mind he had known one else to talk to anymore he even stated that he wanted to take his own life so he could be close to his grandfather. At the onset of youth, Nilsen discovered he was homosexual, which initially confused and shamed of it. He kept his sexuality hidden from his family and his few friends. Because many of the boys to whom he was attracted had similar facial features as his younger sister, on one occasion he sexually fondled her, believing that his attraction towards boys might be a manifestation of the care he felt for her (Wikipedia). He made no efforts to seek sexual contact with any of the peers to whom he was sexually attracted, although he later said he had been fondled by an older youth and did not find the experience unpleasant. On one occasion, he also touched and stroked the body of his older brother as he slept (Wikipedia). As a result of this, Olav Jr. began to suspect his brother was homosexual and regularly belittled him in public referring to Dennis as hen (Scottish slang for girl) (Wikipedia). Nilsen initially believed that his fondling of his sister may have been evidence that he was bis exual. And later contribute to his victims since they were all men. Nilsen, actions made him a monster. Jeffrey Jerome Cohen’s Monster Culture, Thesis IV, The Monster Dwells at the Gates of Difference states, â€Å"The monster is difference made flesh, come to dwell among us.†(Cohen) When he committed these murders, he became different in society. He was able to kill people, have sex with them after death, slice them open and pull out their insides, and even keep their bodies around his household for comfort. Normally people do not do things like this. When stories like this get to your feet, it usually brings out abhorrence. So, then why is society fascinated with these types of monsters? There are so many biographies, documentaries, interviews, books, movies, and TV shows on serial killers for public to see. Cohen states in Thesis VI, Fear of the Monster is really a Kind of Desire, that, â€Å"More often, however, the monster retains a haunting complexity.†¦ â€Å"And will always dangerously entice.†(Cohen). People are dr awn in to hear the stories of who the monsters are and what the monsters have done because they want to satisfy a curiosity by understanding why someone would do such horrible things. So, the question that comes to mind is, what led Dennis Nilsen to kill? Mental illness played a big role. It caused him to have unhealthy thoughts he could not rid himself of, and the mix of alcohol and then a set of circumstances suddenly left him with no one in his life which easily broke his already unstable psychological condition. Taking a closer look into his life can bring a better understanding to why Dennis Nilsen turned to a life of murder. Nilsen characteristics was out of the ordinary people that new him couldn’t believe it, but he was someone who became a monster because of her vengeful spirit and mental illness. Study into the his life of Dennis Nilsen and the orders that lead Dennis down a road to his foreseeable transformation from kind heart soul to an indentation collecting killer leads one to believe that there was not just one event that caused this twisting into a life of atrocity but multiple contributing factors.   Factors such as the experience of dealing with the traumatic loss of his grandfather and his abusive father, also his sexuality and wanting control. These were contributed to the formation of a monster ‘Dennis Nilsen.’ Work Cited: Cohen, Jeffrey Jerome. â€Å"Monster Culture: Seven Theses.† From Monster Theory: Reading   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Culture. Minneapolis: University of Minnesota Press, 1996. 3-25. â€Å"Dennis Nilsen.† Biography.com, AE Networks Television, 23 June 2019, biography.com/crime-figure/dennis-nilsen. â€Å"Dennis Nilsen.† Wikipedia, Wikimedia Foundation, 5 Aug. 2019, en.wikipedia.org/wiki/Dennis_Nilsen. Lotthammer, Kenneth. â€Å"Real Crime: A Mind to Murder |Dennis Nilsen| (Full Documentary).† YouTube, YouTube, 10 Aug. 2017, youtube.com/watch?v=J1S1P_OzEAkt=881s. Tracy, Natasha. â€Å"Home.† Pinterest, pinterest.com/pin/150378075035608718/visual-search/?x=16y=16w=517h=561. Wide, Serial Killers World. â€Å"Serial Killer Dennis Nilsen Born To Kill.† YouTube, YouTube, 19 Dec. 2013, youtube.com/watch?v=yq2GdT7qF9o.

Conjugate the Japanese Verb Kuru (to Come)

Conjugate the Japanese Verb Kuru (to Come) The word kuru is a very common Japanese word and one of the first that students learn. Kuru, which means to come or to arrive, is an irregular verb. The following charts will help you understand how to conjugate kuru and use it correctly when writing or speaking. Notes on Kuru Conjugations The chart provides conjugations for ​kuru in various tenses and moods. The table begins with the  dictionary form. The basic form of all Japanese verbs ends with -u. This is the form listed in the dictionary and is the informal, present affirmative form of the verb. This form is used among close friends and family in informal situations. This is followed by the  -masu form. The suffix -masu is added to the dictionary form of verbs to make sentences polite, an important consideration in Japanese society. Aside from changing the tone, it has no meaning. This form is used in situations requiring politeness or a degree of formality and is more appropriate for general use. Note also the conjugation for the  -te form, which is an important  Japanese verb  form to know. It does not indicate tense by itself; however, it combines with various verb forms to create other tenses. Additionally, it has many other unique usages, such as speaking in the present progressive, connecting successive verbs, or asking for permission. Conjugating Kuru The table presents the tense or mood first in the left column, with the form noted just below. The transliteration of the Japanese word is listed in bold in the right column with the word written in  Japanese characters  directly below each transliterated word. Kuru (to come) Informal Present(dictionary form) kuruæ  ¥Ã£â€šâ€¹ Formal Present(-masu form) kimasuæ  ¥Ã£  ¾Ã£ â„¢ Informal Past (-ta form) kitaæ  ¥Ã£ Å¸ Formal Past kimashitaæ  ¥Ã£  ¾Ã£ â€"㠁Ÿ Informal Negative(-nai form) konaiæ  ¥Ã£  ªÃ£ â€ž Formal Negative kimasenæ  ¥Ã£  ¾Ã£ â€ºÃ£â€šâ€œ Informal Past Negative konakattaæ  ¥Ã£  ªÃ£ â€¹Ã£  £Ã£ Å¸ Formal Past Negative kimasen deshitaæ  ¥Ã£  ¾Ã£ â€ºÃ£â€šâ€œÃ£  §Ã£ â€"㠁Ÿ -te form kiteæ  ¥Ã£  ¦ Conditional kurebaæ  ¥Ã£â€šÅ'㠁 ° Volitional koyouæ  ¥Ã£â€šË†Ã£ â€  Passive korareruæ  ¥Ã£â€šâ€°Ã£â€šÅ'ã‚‹ Causative kosaseruæ  ¥Ã£ â€¢Ã£ â€ºÃ£â€šâ€¹ Potential korareruæ  ¥Ã£â€šâ€°Ã£â€šÅ'ã‚‹ Imperative(command) koiæ  ¥Ã£ â€ž Kuru Sentence Examples If youre curious about how to use kuru in sentences, it can be helpful to read examples. A  few sample sentences will allow you to peruse how the verb is used in various  contexts. Kare wa kyou gakkou ni konakatta.Ã¥ ½ ¼Ã£  ¯Ã¤ »Å Ã¦â€" ¥Ã¥ ­ ¦Ã¦   ¡Ã£  «Ã¦  ¥Ã£  ªÃ£ â€¹Ã£  £Ã£ Å¸Ã£â‚¬â€š He didn't come to school today. Watashi no uchi ni kite kudasai.ç § Ã£  ®Ã£ â€ Ã£  ¡Ã£  «Ã¦  ¥Ã£  ¦Ã£  Ã£   Ã£ â€¢Ã£ â€žÃ£â‚¬â€š Please come to my house. Kinyoubi ni korareru?金æ›Å"æâ€" ¥Ã£  «Ã¦  ¥Ã£â€šâ€°Ã£â€šÅ'ã‚‹ï ¼Å¸ Can you come on Friday? Special Uses The website  Self Taught Japanese  notes that there are several special uses for  kuru, particularly to specify the direction of an action, as in: OtÃ… sanha arigatÃ…  tte itte kita. (㠁Šçˆ ¶Ã£ â€¢Ã£â€šâ€œÃ£  ¯Ã£â‚¬Å'㠁‚り㠁Å'㠁 ¨Ã£ â€ Ã£â‚¬ Ã£  £Ã£  ¦Ã¨ ¨â‚¬Ã£  £Ã£  ¦Ã£  Ã£ Å¸Ã£â‚¬â€š) My dad said thanks  to me. This sentence also uses  kita, the informal past (-ta form). You can also use the verb in the -te form to indicate the action has been going on for some time up until now, as in: Nihongo o dokugaku de benkyÃ…  shite kimashita. (æâ€" ¥Ã¦Å" ¬Ã¨ ªÅ¾Ã£â€šâ€™Ã§â€¹ ¬Ã¥ ­ ¦Ã£  §Ã¥â€¹â€°Ã¥ ¼ ·Ã£ â€"㠁 ¦) Up until now, I’ve studied Japanese on my own. Self Taught Japanese adds that in this example, it’s difficult to capture the nuance in English, but you can think of the sentence meaning that the speaker or writer has been gathering experience before arriving at the present moment.

Observation Assignment Example | Topics and Well Written Essays - 750 words - 2

Observation - Assignment Example After calling the pharmacy to consult on the use of aspirin during pregnancy, the following observations were made; the phone was answered after 3 minutes. First the phone was answered by machine, but after following the instructions, it was immediately re-directed to a real person who was fluent in English. The person who answered was very respectful and asked how they could help. After sharing the question, they requested to get some more background information first before proceeding to answer the question. The person was knowledgeable and helpful but seemed to follow a set of questions or a certain protocol while interacting. Out of five, Walgreen deserves to be ranked number three because of its proper services and adherence to protocol. The following recommendations would assist in fixing customer service deficiency; Walgreens contact centre provides its clients with access to a comprehensive array of medical services, all of which are offered through one phone call. In conventional consultation, one doctor is only able to cater for one specialty area, while the contact centre provides access to all the services available in the facility. This benefits the customer and improves their experience in using the services of Walgreens. Similar to the need of having well informed agents at the introductory point of contact in the hospital, the customer care agents have sufficient information on the operations of the hospital (Calvert, 2004). Walgreens customer care agents handle a wide range of cases and are able to perform different tasks over the phone while still communicating with the client. They can trace a client in the facility, schedule appointments with the doctor for the caller, among other crucial tasks. Contact centre staffs are regularly the first face of the medical facility. Walgreens customer care agents are well

Microeconomics Essay Example | Topics and Well Written Essays - 500 words - 16

Microeconomics - Essay Example Macroeconomics is similar to this except that it deals with a country’s GDP, trade figures, and unemployment rates (â€Å"What’s†). These two economic principles go hand-in-hand because they each compliment each other. For example, the purchasing decision of an individual consumer would have an effect on the greater country as a whole, no matter how big or small. Looking at it from the other perspective, a macroeconomic decision taken by a government will have an effect on the spending habits of a single consumer. Microeconomics is largely to do with the prices of regular goods and services and how they affect a market. If a market is not doing so well, maybe the prices of goods and services need to be lowered. On the other hand, if the economy is doing above average, maybe the prices of goods and services need to be raised. This is largely due to the need to control inflation, which has more to do with macroeconomic decisions (Fox). Macroeconomics is concerned w ith economic growth and the discrepancies in national income, or GDP (â€Å"Difference†). An example of an economic decision that I could make would be the purchase of some new running shoes. If the price is too high, then I will put off my decision to purchase a new pair. Alternatively, I could look for another pair that is cheaper and more in my price range. Before making the final purchasing choice, I would find a selection of running shoes and evaluate of pair based on its pros and cons. Factors that I would consider in making my choice would obviously be price, followed by quality. Ultimately, my final choice would come down to the best pair of running shoes that I could buy in terms of durability and how comfortable the shoes are. An example of a macroeconomic decision that has affected me has been the raising of the minimum wage level. When a government chooses to raise the minimum wage, a consequence of

School Uniforms Essay Example for Free

School Uniforms Essay This essay will discuss about school uniforms. This is important because school uniforms is a big topic with a lot of opinion, so now i will tell my opinion about it. As an example for a pro argument is that every student would be seen as equal. And for a counter argument would be that they cant express their own individuality. It is firmly my belief that school uniforms is not needed in school. One of the most common argument that you hear is about bullying. But if someone in the school wants to bully someone they dont care about the clothes that the person is wearing. So what i mean is that even if we would have uniforms they will find something else to bully the person for. But it might make people understand that they should not judge people of what they are wearing. A lot of people talk about individuality, and a uniform would stop so that you cant express yourself through your cloths. And this is an important time in a teens life to be able to find yourself, where you belong and where you feel comfortable. And this will affect how you are as a person when you become older. But on the other hand you should be able to express yourself through your appearance not only buy clothes. A big problem with school uniforms would cost for the uniforms. It would not be that much of a cost , but if you have more than one child it would be a lot of money in the length of time and especially when the children is in the state of growing so they would need to buy new uniforms quite often. to summarize it all together, it would be hard to say to the students that they would need to wear uniforms because we need our clothes to feel safe as who we are and it would not live up to what they expected as a result if we were given uniforms. This is a big topic that have both pro and cons argument but mine opinion will always be against school uniforms.

How to Write a Personal Narrative Essay :: Personal Narrative Writing

How to Write a Personal Narrative Essay There is very little mystery to writing the personal narrative essay. There is no proper topic for such an essay. An essay can be about a variety of personal experiences. You, the writer, have the right to say what you want about your personal experience. You can write about anything -- Aunt Sally, the funky necklace you bought at a garage sale, the harrowing experience of being stuck in an elevator, the best Christmas you ever had, the worst day of your life. No topic or subject is off-limits; therefore there are endless opportunities to write an essay about your personal, point-of-view of what happened. Often the reason behind wanting to write a personal essay is unclear. Once the writing begins and the events are recorded and recounted it becomes clear that the writer is searching to find the meaning, the universal truth, the lesson learned from the experience. When writing, rewriting and good editing coalesce, a personal narrative essay becomes a beautiful thing. It shows how the past or a memory’s significance affects the present or even the future. We all have stories to tell. But facing a blank page is intimidating. Knowing where to begin becomes a real dilemma. A good place to start is with the word I. Write I was, I saw, I did, I went, I cried, I screamed, I took for granted. I is an empowering word. Once you write it on the page it empowers you to tell your story. That’s exactly what you are going to do next. Tell the story. Get it all out. Don’t worry about how many times I appears in the text. Don’t worry how scattered and unfocused thoughts are. Write however your mind tells you to write. This style is often called freewheeling writing or stream of consciousness. Once the story is all down on paper you will go back and begin to shape the essay into a form that says exactly what you want it to say about your experience. If you’re discouraged over what you’ve written, back away from it. Let it rest. Take a walk. Do something that distracts your mind from writing the essay. Many writers fi nd that even while doing something other than writing, their writing mind continues to work out what needs to be said and continues to uncover the multi-layered associations and voices of what they’re writing about.

Existing relationship between attitudes and motivations of high achieving students to their academic success in science at captain albert aguilar national high school Essay

This study primarily identified the different attitudes and motivations of high achieving students of Captain Albert Aguilar National High School. Specifically, this research identified (1) the significance of attitudes and motivations to students specially those have high level of achievement to their academic success in science and the importance f the study to the school, teachers and students, (2) the percentage of the students that have high interest towards science and those have low interest to learn science, (3) the relationship between the attitudes and motivations of high achieving students to their academic success in science while engage in a public high school. To execute this, the researchers applied Descriptive Research which falls under the category of a Non-experimental design. A total of 44 respondents were chosen with the use of Purposive Sampling as guided by the qualifications set. Self-Recording/Reporting Approach was used to collect the data with the utilization of a questionnaire. To describe and summarized the data, Inferential Statistics was used. The weighed mean was computed to utilize for the Pearson Product-Moment correlation to examine the relationship between the attitudes and motivations of high achieving students and their academic success in science. FINDINGS: 1) Is there an existing relationship between student’s attitudes and academic success? By using the Pearson product moment correlation, the researchers found out that there’s an existing significant relationship between the 2 variables. It has a high correlation shows that student’s attitudes greatly affect the academically status of the student. (Respondents don’t find science as an interesting subject, that’s why their academic success can have an average grade of 85-88) 2) Is there an existing relationship between student’s motivation and their academic success in science? An average or marked relationship had identified the 2 variables in this research. It has a moderate correlation that shows students are motivated enough and v have a good academic success. 3) What are the significances of the researchers study?The significant of the researchers study is to widen student’s intelligence quotient with the cooperation of the community, school, and teaching profession and to measure the thinking ability of a high school students that stands as a basic building blocks of success without successfully passing individual exams. CONCLUSION: The researcher, conclude that there is an existing relationship between student’s attitudes & motivations to their academic success in science. There are also factors that can affect academic performance. These factors might be an advantage or disadvantage and might be classified as learning environment, school facilities, teacher’s teaching method & the attitude and motivation of the student toward the subject as well. Based on the study, the student’s don’t find science as an interesting subject but they can be motivated. Thus, the hypothesis is rejected since it was ascertained in the study that there is a significant relationship between student’s attitude and their academic success. RECOMMENDATION: It is therefore recommended that even if the school facilities are perceived as adequately available and accessible for use, they should improve further for maximumutilization and more effective science instruction. Furthermore, the student’s should be given hands-on experiencesin the subject and may enhance their understanding on the subject.The school should be design a teacher development program that would maximize the teacher’s capabilities and enhance their effectiveness in teaching subject which may focus on the content of the subject. The teachers should be sent to seminars in the divisional, regional levels so that they could become better & more effective in teaching science, thereby raising the student’s performance in the subject. It is also manner of satisfying their professional needs and for personal enrichment. Moreover, teachers should integrate values in every lesson as part of value formation. The teachers should give emphasis on creative approach in learning since this is where the students could expressed themselves in terms of creativity & critical mindedness relative to the subject matter. The school heads should intensify the monitoring on the implementation of the DepEd’s programs, designed to improve the student’s performance. The students should be encouraged to develop a good study habits so that they could also perform better in the subject. Researchers also recommend the overviews of the Tools for Teaching by Barbara Gross Davis. Give frequent, early, positive feedback that supports student’s beliefs that they can do well. Ensure opportunities for student’s success by assigning tasks that are neither too easy nor too difficult. Help student’s find personal meaning and value in the material. Create an atmosphere that is open and positive. Help students feel that they are valued members of learning community. (Jossey-Bass Publishers:San Francisco, 1993)

Advantages and Hazards of Embedding Media Elements

Advantages and Hazards of Embedding Media Elements with Forward Deploying Units Colorado Springs, Colorado September, 2012 Abstract War has evolved, as has the media and society’s demand for its updates. Operational security continues to remain a top combat priority however; we must not ignore the first amendment rights of the press. Our government exists for its people, and when we mobilize our military assets it is on the behalf of the people we need to ensure they are informed.Thus, we must analyze and balance the hazards and advantages of the media’s involvement with ongoing military operations. Commanders Brief: Advantages and Hazards of Embedding Media Elements with Forward Deploying Units As we prepare for an impending military mobilization, we must decide the level to which the media will be embedded and have access to military updates. Members of the media desire to be able to send near real time reports and updates as the battle unfolds. Concurrently, unit com manders want to insure that operational security (OPSEC) is not compromised as a result.Advantages of Media Inclusion The modern American is a creature dependent on immediate gratification in everything they do. Receiving news updates on operations that their military is conducting is no different. Several public opinion polls suggest that, by and large, the public was well satisfied with wartime coverage during the initial invasion of Iraq for Operation Iraqi Freedom (Kim, 2004). This was thanks to, in part, by the unprecedented access granted to reporters on the battlefield, as well as advances in communication technologies.It was particularly helpful from the perspective of the United States Government (USG) as it helped ensure that the information relayed to the public was credible rather than propaganda from the enemy. Additionally, as the USG maintains a civilian controlled military, more transparency can garner more support and less suspicion from the populace. Such and attit ude from the homeland during operations such as the Iraq invasion can assure battlefield decisions are being made by field commanders rather than politics. Potential Hazards of Media InclusionIncreased media access has indeed helped insure the true story is being told. However there have been instances when the embedded reporters transmitted inaccurate information (PBS, 2003). Such information could be as minor as a slight miscalculation of enemy tanks destroyed in a battle, or as major as declaring a friendly fire casualty rather than enemy fire. Either way, it is imperative that we ensure the utmost accuracy with all reports being made. Another hazard is the reallocation of forces to ensure the safety of the reporters themselves as they are not combatants.This can usually be quelled by ensuring an adequate safe distance from the frontline is adhered to. However, in the event that US forces find themselves outnumbered, or in a disadvantageous position, US personnel must then not on ly repel the enemy, but take extra measure to ensure the safety of the reporters. Such an instance could result in additional loss of life, equipment, or mission initiative. Then there is perhaps the greatest potential hazard of all: OPSEC. OPSEC is paramount for military success. It ensures the enemy doesn’t know our intentions, methods, or capabilities.If the media is too loosely monitored, they could potentially release critical information. If mission details are made available to the enemy prior to or even during an operation, operational security has been compromised, and the mission may be jeopardized (Kim, 2004). Making a Compromise, Finding a Balance Ultimately, military operations are going to occur and the media will need to be present. In order to maintain mission integrity a balance must be found and compromises will need to be made. First, let’s address ensuring accurate reporting is taking place.As all major military commands have public affairs officers and uniformed soldiers tasked with reporting themselves, it should be relatively painless to ensure all civilian reports are monitored for accuracy before being transmitted. This can also ensure OPSEC guidelines are being adhered to as well. We must also make it very clear that there may be times when military operations will require the media to not be allowed to transmit for indeterminate amounts of time. As for maintaining the physical security and safety of civilian media personnel, we should restrict their postings to larger units, battalion or greater.Doing this will provide greater numbers of forces for security of the reporters without degrading combat effectiveness. Additionally, during times of intense combat, every effort should be made by the onsite commander to make sure the civilians are well clear of front lines. Conclusion As war and the military continue to evolve, so must the USG’s relationship with the media. The media must no longer be viewed as merely a burden and an unwanted distraction, but as another tool for the commander. Our military force is highly educated and professional.Having accurate and timely media coverage of military operations will ensure that the world sees it. References Kim, J. J. (2004). Reporters on the Battlefield: The Embedded Press System in Historical Context. In Rand: National Security Division. Retrieved September 6, 2012, from http://www. rand. org/pubs/monographs/2004/RAND_MG200. pdf Pros and Cons of Embedded Journalism. (2003, March 27). In PBS News Hour. Retrieved September 6, 2012, from http://www. pbs. org/newshour/extra/features/jan-june03/embed_3-27. html

Holiday Inn Case Study †Business Paper

Holiday Inn Case Study – Business Paper Free Online Research Papers Holiday Inn Case Study Business Paper I am going to produce a report on a large sized organisation. I have decided to investigate a large hotel chain called intercontinental hotels group plc. I will find out the following information: Details of their important stakeholders How Customers are protected by the law The job roles in the organisation The working arrangements for staff in the organisation How staff are recruited and trained Employer and employee rights Health and safety issues in the organisation. Intercontinental hotels group plc (I.H.G) is the world’s most global hotel company and has the largest number of rooms .the group has more than 350 owned, leased, managed and franchised hotels and approximately 536,000 guest rooms across nearly 100 country territories. The group owns many different brands of hotels: Intercontinental hotels Crown plaza hotels and resorts Holiday inn hotels and resorts Indigo hotels Holiday inn express Candle wood suites Stay bridge suites For my portfolio I am going to investigate this company and focus on the holiday inn hotels and resorts brand of hotels. Holiday inn hotels can be found all over the world no matter where you are travelling you will find a familiar place to stay at holiday inn hotels. With more than 1,500 holiday inn full service hotels around the world, you will be sure to find a convenient location offering many features to make your stay more enjoyable including comfortable guest rooms equipped with coffee makers, hair dryers and irons. today’s holiday inn hotel offers travellers full service amenities such as restaurants and room service, relaxing lounge, swimming pool and fitness centre for the business traveller today’s holiday inn hotel offers 24 hour business services, meeting facilities and the holiday inn meeting promise. Today’s holiday inn offers you more of what you are looking for. The Holiday Inn History The holiday inn is a medium to large sized business there is 3,500 spread all around the world This is a map of the holiday inn which is in Bexley On 1st August 1952, the first Holiday Inn hotel opened on a roadside location in Memphis, Tennessee, the result of one mans refusal to compromise his standards. Today, Holiday Inn continues to lead the way. Intercontinental Hotels Group, owned by Intercontinental TM Hotels Group of the UK with head offices in Atlanta and Brussels, operates or franchises more than 2800 hotels with 450,000 guest rooms in over 90 countries worldwide. Entrepreneur Kemmons Wilson opened his first Holiday Inn hotel on the outskirts of his home town after he had repeatedly encountered uncomfortable, inconsistent and overpriced accommodation on his leisure holiday. This hotel had 120 guest rooms each with a private bathroom, air conditioning and a telephone. Additional features included a swimming pool, free ice cubes, free parking and dog kennels. Children under 19 years old could stay free in their parents room. Stakeholders A stakeholder is any one who is interested in a business. A stakeholder does not have to be part of the business to be a stakeholder. If they are affected by the business then they will be a stakeholder. A business has lots of different stakeholders such as customers, owners and shareholders, pressure groups, the community, the government, financiers, suppliers and employees and managers. The community The community is interested in the job availability, environmental and social issues. They are concerned about pollution and the times of the deliveries because if the deliveries are at night time they will get annoyed over the noise and complain to the business and give them a bad name. They do not want the fresh air or clean water getting polluted. They might join or set up a pressure group of people to help complain to the company. The community feels the company should get involved in some of the main events or sponsor the event. If the local community are not happy then they will set up a campaign to force the holiday inn to change or shut down. Customers If a customer goes to a business they are looking for good service and good quality of the goods they are buying. So the company tries its best to try keep the customers coming to their in there business. They don’t wont unhappy customers to spread a bad word about them and put the reputation of the company in danger. If they do give them a bad reputation the business will lose its customers and become bankrupt and lose its business. In some companies they have to have health and safety checks for customers to be safe. In the holiday inn there are two types of customers The first type of customers is the corporate customers, this is people who belong to a main company and want a quick and efficient service they don’t want the staff to listen to their meetings they want them to be private and confidential. They expect to have internet access in the hotel room. They also want to be able to use different size conference rooms so they will be able to use them for meetings and have different amounts of people in the meetings. The second type of customers is the leisure customers, these are ordinary people who would use the hotel and its facilities for there enjoyment and holidays. They expect the staff to give them directions to the theme parks and beaches etc. They want the hotel to have good and clean facilities they would want the food to be fresh and not to be burnt. They don’t want to be ignored and treated as if they are there for business. They want the swimming pools to be cleaned regularly. They want the staff to know the area to help them out. Some people like to have there weddings at the hotel they expect the bar to have full stock and to have place decorated nicely to have the photos taken. They expect the staff’s service to be great. The holiday inn has leaflet points inside the hotel to help the customers find out where the parks, play areas, shows, theme parks, etc. the hotel has luxury rooms for the customers to relax and enjoy there selves. The holiday inn does provide disa bled rooms with wheelchair access so the disabled people can have the chance to go on holiday. The disabled people expect to be able to access to the hotel and rooms without having to go up any stairs and be able to enjoy them selves without having to struggle. The holiday inn train there staff to be very friendly and helpful so the customers are happy with there service and come back to the holiday inn next time they go back on holiday. The hotel keeps the customers interested by doing special offers and gives them free evening meals on certain nights. If the customer is not happy then they might phone the holiday inn and complain, or they might leave there holiday and go home or to a different hotel and give the holiday inn a bad reputation. If the holiday inn gets a bad reputation then it will lose more customers because people may not like what they have heard about the holiday inn, when this happens then the holiday inn may become bankrupt though losing all of their customers. The financiers The financiers are interested in how the business is doing so they know when they can get there money back with a bit of interest and if the business is ok to give them any more loans in the future. If the company is unable to repay its loan then the bank will be able to take over the business and sell it to get its money back what the company borrowed. Then the company will become bankrupt and unable to carry on running the business. If the financiers are not happy they will quit and the holiday inn will not know how much it has to spend and if they are in debt. The Managers Managers get paid more money than the employees they will get bonuses for there work and they have to motivate there staff at the beginning of the week so they are ready to work to there full potential throughout the whole of the week if the staff are working less than they can the manager has to motivate them again. If the employee is never working as good as he/she needs to be they may send him/her on a course to help regain his/her job but some companies will give them about three warnings then tell them if there being sacked or not. If the managers are not happy they will not be able to motivate the staff good enough so the holiday inn will not be able to run from day to day. The Suppliers The suppliers are interested if they can get money for the products they deliver if they don’t get there money then they will tell other suppliers and won’t deliver any more products to the company and the other suppliers will not let the company order any products from them. The suppliers are local or national. Local means they only deliver to the surrounding area. National means they deliver all over the world. The suppliers have to deliver the goods maybe at the daytime or at an appropriate time or the local community will complain to them if they are trying to sleep. Good suppliers are important to a business because they need to rely on them for there supplies. If the suppliers are not happy with the holiday inn they will stop supplying the goods to the holiday inn and tell other suppliers about the holiday inn making it hard for the holiday inn to find a good supplier. The Government The Governments main interest as stakeholders is that they want to make sure that they get corporation tax off the business. Corporation tax is the tax that a business pays out of its profits. The government also has an interest in weather or not a business is abiding by the law. If the business is not abiding by the law then the government will shut the business down or recall the item sold and put a ban on it. If the government are not happy they will send inspectors to check the cleanliness of the kitchens in the holiday inn or they might fine the holiday inn to warn them that they are not up to standard, they may even shut the business down until it can reach the standards. Pressure groups Pressure groups are groups that force companies to change what they sell or what there opening times are and the times of delivery’s and put pressure on them. They also try to give them a bad name by: Protesting giving them a bad name putting there point in the newspapers They also care about the environment and the rivers and seas. The trade unions are main types of pressure groups trade unions are groups that help to give advice to employees telling them what to do if they are not getting equal pay, unfair dismissal, etc. The staff at the holiday inn are not members of a trade union because the hotel industry is not yet unionised this is a disadvantage to them because they do not have any where to turn to when they have problems with the business this might cause problems later when they want to get promoted. When the pressure groups are not happy they will put there point in the newspapers or protest which will give the holiday inn a bad name. Owners and Shareholders People become stakeholders by buying the shares. Then they come under the category owners and shareholders. They are called these because they own some of the shares from the business. If the business is doing well they can sell them for more than they paid but if the business is going down hill they will try to sell them quick so they can get some money for them. When the business becomes bankrupt the shares will be no good and you would waste your money by buying them. If the owners and shareholders are not happy with the holiday inn then they will sell there shares and then will not be a stakeholder any more and will give the holiday inn a bad name. Employees The employees do most of the work and greet most of the people who stay in the hotel. The employees get paid an average rate and probably don’t get bonuses unless they get promoted. These have interviews on regular basis. The employees will get interviewed by the human resources managers. Interviewing employees is important as for the managers need to know if they need promoting or demoting. They will then try to find a place higher up for the employee to be promoted. The company has to have a health and safety check every so often to make sure the surrounding area is safe for the employees and in some cases the customers. The employees can sue the company if they get hurt though the companies fault. The employees have to be trained to do there job good enough to impress the customers or they might get fired. If they get fired but the company has not got an official reason then the employee can sue the company for sacking them without a reason. The company has to give the employee a contract telling them how many weeks notice they have to give them before they sack them it has to be at least four weeks notice before they can sack them or the employee can sue the company. In the contract both parties (the employer and employee) have to sign it making it a legally binding document. If the employee is unhappy with the holiday inn then they can terminate there contract and then give the holiday inn a bad name. Customers Service For many businesses, putting the customers first is a prime aim. The holiday inn makes sure that there customer service is the best and up to a great standard so they do not lose any customers or get a bad image. Customer service is the way a business treats the customers and how they present there company’s image. The staff must know what to do if a customer is not happy with what they paid for, the way staff have treated them and how long they have had to wait to get what they want. The staff has to treat the customer as number one to keep them satisfied with the service they are receiving. If the customer is unhappy with the service or the way they have been treated they may have demands to see the manager. They have to know about the available product range, that the product range can be delivered if necessary, if the product is safe and reliable, be able to provide information and advice on a product, whether or not the customer can pay over a period of time, if after-sales-service are available- guarantees, spare parts, help-lines. The holiday inn train there staff to know this information so they can get a good reputation and gain more profits. Customer service can happen inside the company and outside. Inside means the employees treating each other as customers for smooth and efficient work. Outside means the employees treating the customers nice and being friendly to them. Customer service should be the main aim of every business. To provide an excellent service is also to provide excellent product information so the customer knows what they are paying for. Good businesses will give customers cards, leaflets or questionnaires to see if they are happy with there service if they get a bad reply then they will try to fix the problem and reply to the customer telling them they have improved if they have improved. If the business gets a complaint they will try to sort it out quickly and efficiently or the customer will get more annoyed. In order to keep the customer they have to make sure that the problems will not happen again. If the problems happen again then the customers are likely to go some where else to get there products and may give the company a bad name by spreading the word of what the service is like to stop other customers from using the service. They may also complain about the company which is a lot of hassle for the company and it may waste a lot of there time and money which the business cant afford to waste this money. If a business wins the customers satisfaction then the customer will spread what they think of the company but if the business disappoints the customer then they will tell all there friends so the business will lose more customers. If a business has a website then they must treat this as customer service and make sure it is updated and has a fast connection speed so the customer does not have to wait for a long time to enter the web pages, they must also make it able to order or reserve there product. The holiday inn recruit staff to make sure this is a good service. Consumer Protection A consumer uses the goods or services to help them maybe relax, have fun or save time. The consumer is protected by the supply of goods and services act 1982, this protects them by stating that anyone who supplies a service (a holiday) must carry out the work with reasonable care and skill within a reasonable time at a reasonable price Job Roles Explained General Manager The general manager of any business is the person who has the most responsibility within the business. The general manger of the holiday inn is called Jay Welinkar. He has to make sure the hotel meets the budget limit which is agreed with the head office. He must talk to the main people within the business to make sure that targets are being met. This is done by making sure there are more people coming to the hotel. He must also make sure the company meets other strategies so they can get a higher budget limit for the next year. All the senior members of staff have a meeting with the general manager to talk about the previous day’s financial business, any guest comments, maintenance issues and the day ahead. A four year collage degree is preferred or equivalent work experience. Special consideration will be given to those who exhibit exemplary performance. Operations Manager The operations manager runs the business on a day to day basis and when the general manager isn’t there he has to take over his job until he is back. Gianfranco Boccuzzi from the holiday inn has to meet with all the head of departments and discuss staffing problems, serious guest complaints, and anything which the department can deal with on there own. He has to arrive really early in the morning to check if the hotel is generally clean ready for the guests. To make sure guests are comfortable he will meet with them maybe at breakfast and talk to them asking if there are any problems and try to make it the best holiday for them. Receptionists Being a receptionist is important because you will have to be friendly with the guests because that is the first impression of the hotel so they want it to be a good one to keep the guests happy with the hotel. This is also the main point where all the messages come though whether it is for staff or guests. Excellent communication skills are required for the role both verbal and written. Ensure our guests receive a warm friendly welcome while delivering fast efficient accurate check in and check out. The Food And Beverage Manager The food and beverage manager plays an important role in the hotel. Apart from the general manager and the operations manager the food and beverage manager runs the biggest number of staff in the hotel, this is because his job is to run three small departments: Restaurant - Serve all the meals in the hotel during breakfast lunch and dinner and also for any functions which the hotel holds, such as weddings. Room Service- Serve all the room service meals to the guests. They are responsible for taking the order, placing the order with the kitchen and delivering the food to the guest’s rooms. Bar– The bar staff serve all the beverages in the hotel. This can be to guests who just want a drink in the hotel lounge, to guests who are sitting at a table in the restaurant, or for a room service order. Strong coach/leader whose commitment to training his/her staff is paramount. Head Chef The head chef is in control of all the food prepared for the hotel he has to sort out the daily breakfast, dinner or lunch, wedding dinner, conferences and room service orders. The head chef does not prepare any of the meals he has a group of people who prepare the meals for him. To effectively run the hotel kitchen in areas of profit management, stock, wastage control, hygiene, organisation, food standards, observations, training and personnel within the department. To have a thorough knowledge of the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations First aid procedures Food hygiene regulations Food Safety Manual -To ensure that all kitchen personnel are correctly attired and to maintain a high standard of personal hygiene and cleanliness. To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Operations Manager/General Manager. The Head Housekeeper The head housekeeper has to ensure that her staff are cleaning the rooms proper and which rooms are not clean, she will then have to send someone to clean that room to make sure the guests are happy with there room. If they are not happy with it she will clean it herself to meet there standards. The Head Housekeeper is responsible for managing her stocks of cleaning materials, bed linen, and must maintain constant communication with the maintenance department for anything broken or damaged in the rooms such as light bulbs, broken furniture. This will reduce guest complaints and improve the guest satisfaction. The head house keeper’s job role is to ensure that your teams are developed to deliver the brand standards outlined in the hotel operating manual. Sales Manager The sales manager has to deal with all the promotions, posters, advertisements. When people stop coming to the hotel and the level of people start to drop the sales manager talks to the general manager to put any strategies in to action to get more people to come to the hotel and use there facilities, this can be done by advertising to the local press and having special offers in newspapers and on the internet. The Sales Manager will receive a basic salary and will receive a bonus if they achieve a level of occupancy in the hotel. This will keep them focused and always working hard to reach their goal. Prior sales experience mandatory. Would prefer previous experience in hotel sales. The Accounts Manager The accounts manager is responsible for ensuring that the accounts department is run properly and effectively it is his responsibility to make sure that their tax fillings are done correctly in accordance with the law. He meets often with the local government tax authority for the Borough of Bexley. Also he controls all the money coming in and going. The account manager is assisted by a team of four accountants as all the departments are ordering new stock they have to ensure that the payments are made on time. If not then they have to try getting the money and paying the company the money. The accounts department will prepare figures on a daily basis for the General Manager, so that he can see exactly how the hotel is managing financially. Accounts administrator is required to perform the daily banking reports, balance postings and ensure all revenues are balanced and If you have an eye for detail, you can interpret information to communicate with others and enjoy working in a small but busy team this could be the opportunity for you. Petty cash postings must be checked to ensure they have the correct backup and floats must also be checked on a weekly basis. The Accounting Manager should be hospitality experienced and familiar with most systems such as: Quick Books, PAYCHEX, Microsoft, OSAS, Microsoft Excel, Word and Holidex. Previous experience as a hotel Account Manager desirable Conference manager The conference manager’s main responsibility is to take bookings for the meeting rooms which the hotel has. The Academy Conference Centre has a reception desk much the same as the main hotel reception and works in the very same way. However, rather than checking guests in and out of the hotel, they check conference guests into and out of the conference centre. He must communicate with the FB manager to make sure that food is made and delivered on time to the conference rooms. They take on a small role similar to the Sales Manger by showing the facilities to prospective customers who may be thinking about booking a conference or meeting at the hotel in the future. He arranges what rooms the meetings are in. To ensure the adherence of company standards, policies and procedures through on-going training, leadership, guidance and equitable enforcement of progressive discipline and know the Achievement of budgeted profitability through effective management of food and beverage cost control procedures, and effective allocation of labour. References/referee A reference/referee is somebody who a potential employee gives their potential employee permission to contact to make queries about them Recruitment In the human resources department recruitment and selection is a main role. Recruitment is when a company needs employees and advertises for a job application, when the pile of application forms arrives on the desk from the post and they have to find the right person to do a particular job in the company then they have to move on to selection. Selection is when the human resources department looks though the pile of application forms; they will then arrange to see the people who fit there needs from the piles to have a meeting with them and will choose someone from that category. They can choose to promote someone from inside the company these are internal candidates or they can select someone from outside the business this is an external candidate The benefits from choosing an internal candidate is other employees think they might get a promotion; they will get more applicants if they think they could get a promotion in the future, they know the company and can learn the job quickly. The benefits of choosing an external candidate is by bringing a new person in to the company may bring new skills and ideas and there will be a wider range of selection showing the company is an equal opportunities employer. If they want to get an external candidate then they will advertise in the newspapers, on the internet, in shop windows and trough leaflets. When advertising they need to make sure they don’t go against any laws and mention and they mention what type of person is needed for the job. The new staff can only be hired when the company needs someone and when the company can afford to pay for the wages of the new staff. Some departments get a budget limit for staff and they are only allowed to recruit someone if it has been agreed by the management. A job description is a list telling people what they have to do in there new job if they do not like it then they should not apply for the job. They will put this in the job description in the advertisement so the applicants know what to do. A person specification is what qualifications, skills and attributes the person needs to do the certain job that is available if they do not have these skills then they will not be able to get the job they applied for. A specification will help deal with to process the applications more fairly and easier. In this part of the recruitment is to advertise the job that is available. Advertisements are usually drafted up using the information from the job description and person specification. The applicants may be asked to: Send in a CV (curriculum vitae) Complete an official application form To call in to the human resources department in person A CV is a document that tells your employer what skills you have, name, address, previous jobs and qualifications. Legal and ethnic All companies should be equal opportunities employers Recruitment of workers in the holiday inn Within the holiday inn there are highly skilled, skilled and unskilled workers. The holiday inn has different types of jobs such as waiting staff, managers, bar staff, accountants and lifeguards. Skilled workers There are two types of skilled workers there are semi-skilled workers and highly skilled workers. Skilled workers are people who have experience or qualifications. Highly skilled workers will be able to apply for jobs higher up in the company such as a manager or head of department. Semi-skilled workers will apply for positions higher than the lower jobs but may get jobs as managers. When recruiting skilled workers the company will look in a variety of places. If they needed to recruit a highly skilled worker then they will advertise in national newspapers, look though existing CVs and look in recruitment agencies. When they are looking to recruit semi-skilled workers they will advertise in local newspapers, on the internet and in job centers. The holiday inn will recruit mainly unskilled workers and only some skilled workers most of the managers are skilled workers there will only be one or two exceptions with the mangers. The reason the managers have to be skilled is because they need to know more about their specific job than the lower workers. Unskilled workers Unskilled workers are people who do not have any formal qualifications or training. These people may work as cleaners, waiters and bar staff. Most of the staff in the holiday inn are unskilled this is because most hotel work does not need qualifications to do them. Cleaners don’t need a-levels to be able to clean a bedroom. When the hotel needs to recruit someone it is up to the head of departments to recruit any unskilled employees. The holiday inn has a variety of places where they can get unskilled employees i.e. job center, local newspapers, university notice boards, local community centre notice board and at collages. Bar staff Most bar workers are unskilled or semi-skilled workers. The bar manager (food and beverage manager) takes on the role of recruiting bar staff. The bar staff are mainly part time workers. The holiday inn advertises in three ways: Though Job centers. Looking at C.Vs. Putting notices in the university/collage notice boards They advertise in the university and collages is because it is the trend to have young people as bar staff another reason is because students are able to work at flexible times making them the ideal workers. Cleaning staff Cleaning staff are another example of unskilled workers. They are recruited in the same ways as the bar staff are recruited. A high percentage of the housekeeping staff in the holiday inns workers are from abroad. I think the reason they choose a cleaning job is because they cannot speak English or there English is poor so they choose cleaning jobs so they don’t have to speak to anyone or speak a lot. Reception staff Reception staff are mainly semi-skilled workers. The holiday inn get people who have some level of administration training but when recruiting they must look further than qualifications and skills. They need to look for people who have high levels of interpersonal skills and potentially good at dealing with difficult customers and are able to cope in difficult situations they also need to know how to deal with customers complaints, demands and problems they will need to deal with stuff efficiently. There is no point in the holiday inn recruiting reception staff that have very poor interpersonal skills or they will be wasting there time and money as for they will have to sack them and then recruit someone else. The head receptionist Rachel Fox will deal with recruiting the receptionists she will do this by Reading though existing CVs to see if there is anyone possibly suitable. If they don’t find anyone from the CVs then they will have to start to look externally They will place advertisements in the local newspapers to get people interested in the job Some times they will look in the job centers to see if they have any one to match there description Sales Staff The sales manager is the person responsible for recruiting the sales staff. He will look for people who are outgoing, creative and motivated. The sales teams are usually highly skilled workers so the manager will recruit them in three main ways. The one what he/she is likely to use most is in the national newspapers however they also use recruitment agencies and CVs which they have received. Accounts Staff The staff that works in the accounts department is usually semi and highly skilled workers. There is a slight chance that that some times there will be someone that has not got any formal training. The accounts manager is responsible for dealing with the recruitment of accounts staff. He/she will do this in a number of different ways CVs Recruitment agencies Newspapers The recruitment agencies are ideal for looking and finding accounts staff. They agency can search its database to find a match for the requirements that the holiday inn are looking for. Waiters and waitresses Waiting staff are generally unskilled workers and are quiet young. The waiting staff will have to be friendly and kind to the customers to keep them happy. The food and beverage manager will deal with the recruitment of the waiting staff he/she will advertise at collage and universities notice boards or look though existing CVs he/she may even advertise on the internet. Maintenance staff The maintenance staff are mainly unskilled workers. They will take on the role of the daily janitor duties i.e. changing light bulbs, fixing railings, fixing the electrics and more. The operations manager will be the one to appoint them, he will recruit them from two places he will look in the local job centre or advertise in the local newspaper Head of departments The heads of departments are: Head receptionist Head housekeeper Head chef Food and beverage manager Sales manager Accounts manager Conference manager Most of the heads of departments above are highly qualified workers. The operations manager and the general manager are in control of the recruitment of the middle management they will be very particular about what they expect from employees of this level and they will outline there requirements in a detailed job specification. They will recruit middle management in the following ways. They will look though the current CVs that they have received. They will also advertise in the national newspapers the reason for this is that they will get a response from a wider range of people, so then they will have more possible candidates to select from. They will also register there requirements with the local recruitment agencies. The intercontinental group have there own website on which people can apply for jobs. The general and operations managers will look at the information of people who are registered on it to see if any of them might be suitable to fit the job they need to fill. Managers The general manager will be highly skilled as well as the operations manager these will be even more skilled than the rest of the employees. The reason they are skills and qualifications are a lot higher than any one else’s is because they have to make sure everyone else is doing there job. If someone is not doing there job then they will contact the head of departments to tell them what there staff are doing wrong. The general manager has to think up of strategies in case the business starts to go down hill. If this happens then the general manager will have to meet with the rest of the managers and tell them his plan of action. The operations manager will run the hotel on a daily basis and if there is a big problem then he will contact the general manager. The director of the business will be the person who recruits the managers the reason they recruit them is because they are the next below them so it is them who will make the choice. When they need to recruit on then they will advertise in national newspapers, though CVs and on the internet. Employee’s rights and responsibilities An employee must receive a contract; a contract is a legally binding agreement between two people. A contract of employment is when someone offers to work for someone else but get paid for the work e.g. employer and employee. Employees are entitled to four weeks paid holidays a year. An employee is entitled to be given a proper amount of notice if the employer wants to terminate their position. An employee must take reasonable care when using the employer’s equipment; they must also carry out there duties with care and skill. An employee must obey reasonable orders from the employer this means stuff which is covered by their contract of employment an employee must always play fair with the employer e.g. they must not work for the competitor and give away trade secrets. The employees in the holiday inn respect their working environment and take care when dealing with customers. Employee duties Employers are entitled to expect certain things from their employees in return Employees must be available, willing and capable to work Employees must be able to work at almost any time and they must be willing to work for the employer. If they are not physically or mentally fit to do the job they may be forced out of there job. In the holiday inn the receptionist must feel comfortable talking to people or this will effect the reputation of the holiday inn. Employees must take reasonable care and skill when doing the job Employees must take good care of the customer or it will affect the business. They must be skilled at there job or the may bring hazard to there self or others around them. The chef in the holiday inn must know how to use the cookers and ovens or they will cause a fire hazard. Employees must take proper care of their employer’s premises and equipment. Employees must take care of their employer’s equipment as if it was their own equipment. The receptionist in the holiday inn has to take care of the computers and the chef must not damage the cookers or smash plates. Employees must obey reasonable orders. If the employer asks the waiters to collect the plates then they must do it but if he/she asks them to clean rooms then they do not have to do it this is because it is not covered in their contract Employees must always play fair with the employer An employee must not work for a competitor at the same time and give away trade secrets. In the holiday inn the employees can not work for a different hotel company and tell them if the holiday inn is giving free child places or discounts. Employee’s health and safety at work Employees have a right to safe and healthy working conditions. The health and safety officer will usually deal with all the things to do with health and safety. The laws of health and safety make both the employer and employee responsible for health and safety in the work place. There are two Acts which cover anyone on the premises in health and safety. The first Act which deal’s with health and safety in the work place is â€Å"the health and safety at work Act 1974† this Act makes it so the employer must provide: Safe entrances an exits Safe equipment and machinery Training to ensure that staff work safely Written statement of the health and safety policy The health and safety 1974 applies to all work premises. Anyone who enters the premises is within the cover of the health and safety Act 1974. The health and safety policy must be updated, rewritten and distributed to employees continually. This Act means putting two requirements on the employees: To take care of their own health and safety and the health and safety of others who might be effected by their own activities Employees are also required to co-operate with their employer or any one else acting on there behalf with regards of health and safety. The second piece of legislation that deals with health and safety is called the workplace (health, safety and welfare) regulations 1992. 1. Work environment Effective ventilation. In the Holiday Inn they have air conditioning and windows to provide enough ventilation Reasonable temperature. The Holiday Inn will turn on the radiators if it gets too cold for the guests. If it is to hot they will put on the air conditioning on or open the windows. Adequate and emergency lighting. In the Holiday Inn there are certain lights that stay on when there is an emergency. Sufficient space. Employees needed some room to move so they are not tripping over each other or any objects. Suitable work stations. The receptionists in the Holiday Inn need some room to work on the computers and have to have a clean and suitable workstation 2. Safety Traffic routes for pedestrians and vehicles to circulate in a safe manner. This applies in the Holiday Inn when in the car park if they drive to fast there might be an accident. Properly constructed doors, gates and escalators. This means that electric doors have to have proper timings so there not to fast or to slow. The Holiday Inn has proper timings on the doors for elevators, escalators and electric doors. Properly constructed and maintained floors. The reason for this is so people don’t trip up and hurt themselves. Safe windows and skylights. The Holiday Inn has locks on the windows so they don’t open fully. Safeguards to prevent people or objects from falling from a height. The Holiday Inn has barriers around the balconies to stop people or objects from falling. 3. Facilities Sufficient toilet facilities. Meaning the toilets must be clean and have enough space for guests to move around. Adequate supply of water. The Holiday Inn needs enough hot water for all the guests to get showers or use the hot water. Adequate seating. The Holiday Inn must have enough seating for everyone who uses the restaurant and to watch the entertainment. Suitable storage for clothing. This will require wardrobes to be clean and have some hangers to hang cloths on. They will also need to be big enough to fit a reasonable amount of cloths. Rest areas. The Holiday Inn has large waiting areas near the reception. Adequate facilities for people who eat at work. They have a staff kitchen where they can cook stuff in the microwave or cooker. 4. housekeeping Proper maintenance of all work places equipment and facilities. They have a maintenance manager who is employed to do this. 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Biography of Indias Indira Gandhi

Biography of Indias Indira Gandhi Indira Gandhi, prime minister of India in the early 1980s, feared the growing power of the charismatic Sikh preacher and militant Jarnail Singh Bhindranwale. Throughout the late 1970s and early 1980s, sectarian tension and strife had been growing between Sikhs and Hindus in northern India. Tensions in the region had grown so high that by June of 1984, Indira Gandhi decided to take action. She made a fatal choice - to send in the Indian Army against the Sikh militants in the Golden Temple. Indira Gandhis Early Life Indira Gandhi was born on November 19, 1917, in Allahabad (in modern-day Uttar Pradesh), British India. Her father was Jawaharlal Nehru, who would go on to become the first prime minister of India following its independence from Britain; her mother, Kamala Nehru, was just 18 years old when the baby arrived. The child was named Indira Priyadarshini Nehru. Indira grew up as an only child. A baby brother born in November of 1924 died after just two days. The Nehru family was very active in the anti-imperial politics of the time; Indiras father was a leader of the nationalist movement  and a close associate of Mohandas Gandhi and Muhammad Ali Jinnah. Sojourn in Europe In March 1930, Kamala and Indira were marching in protest outside of the Ewing Christian College. Indiras mother suffered from heat-stroke, so a young student named Feroz Gandhi rushed to her aid. He would become a close friend of Kamalas, escorting and attending her during her treatment for tuberculosis, first in India and later in Switzerland. Indira also spent time in Switzerland, where her mother died of TB in February of 1936. Indira went to Britain in 1937, where she enrolled at Somerville College, Oxford, but never completed her degree. While there, she began to spend more time with Feroz Gandhi, then a London School of Economics student. The two married in 1942, over the objections of Jawaharlal Nehru, who disliked his son-in-law. (Feroz Gandhi was no relation to Mohandas Gandhi.) Nehru eventually had to accept the marriage. Feroz and Indira Gandhi had two sons, Rajiv, born in 1944, and Sanjay, born in 1946. Early Political Career During the early 1950s, Indira served as an unofficial personal assistant to her father, then the prime minister. In 1955, she became a member of the Congress Partys working committee; within four years, she would be president of that body. Feroz Gandhi had a heart attack in 1958, while Indira and Nehru were in Bhutan on an official state visit. Indira returned home to take care of him. Feroz died in Delhi in 1960 after suffering a second heart attack. Indiras father also died in 1964  and was succeeded as prime minister by Lal Bahadur Shastri. Shastri appointed Indira Gandhi his minister of information and broadcasting; in addition, she was a member of the upper house of parliament, the Rajya Sabha. In 1966, Prime Minister Shastri died unexpectedly. Indira Gandhi was named the new Prime Minister as a compromise candidate. Politicians on both sides of a deepening divide within the Congress Party hoped to be able to control her. They had completely underestimated Nehrus daughter. Prime Minister Gandhi By 1966, the Congress Party was in trouble. It was dividing into two separate factions; Indira Gandhi led the left-wing socialist faction. The 1967 election cycle was grim for the party - it lost almost 60 seats in the lower house of parliament, the Lok Sabha. Indira was able to keep the Prime Minister seat through a coalition with the Indian Communist and Socialist parties. In 1969, the Indian National Congress Party split in half for good. As prime minister, Indira made some popular moves. She authorized the development of a nuclear weapons program in response to Chinas successful test at Lop Nur in 1967. (India would test its own bomb in 1974.) In order to counterbalance Pakistans friendship with the United States, and also perhaps due to mutual personal antipathy with US President Richard Nixon, she forged a closer relationship with the Soviet Union. In keeping with her socialist principles, Indira abolished the maharajas of Indias various states, doing away with their privileges as well as their titles. She also nationalized the banks in July of 1969, as well as mines and oil companies. Under her stewardship, traditionally famine-prone India became a Green Revolution success story, actually exporting a surplus of wheat, rice and other crops by the early 1970s. In 1971, in response to a flood of refugees from East Pakistan, Indira began a war against Pakistan. The East Pakistani/Indian forces won the war, resulting in the formation of the nation of Bangladesh from what had been East Pakistan. Re-election, Trial, and the State of Emergency In 1972, Indira Gandhis party swept to victory in national parliamentary elections based on the defeat of Pakistan and the slogan of Garibi Hatao, or Eradicate Poverty. Her opponent, Raj Narain of the Socialist Party, charged her with corruption and electoral malpractice. In June of 1975, the High Court in Allahabad ruled for Narain; Indira should have been stripped of her seat in Parliament and barred from elected office for six years. However, Indira Gandhi refused to step down from the prime ministership, despite wide-spread unrest following the verdict. Instead, she had the president declare a state of emergency in India. During the state of emergency, Indira initiated a series of authoritarian changes. She purged the national and state governments of her political opponents, arresting and jailing political activists. To control population growth, she instituted a policy of forced sterilization, under which impoverished men were subjected to involuntary vasectomies (often under appallingly unsanitary conditions). Indiras younger son Sanjay led a move to clear the slums around Delhi; hundreds of people were killed and thousands left homeless when their homes were destroyed. Downfall and Arrests In a key miscalculation, Indira Gandhi called new elections in March  1977. She may have begun to believe her own propaganda, convincing herself that the people of India loved her and approved of her actions during the years-long state of emergency. Her party was trounced at the polls by the Janata Party, which cast the election as a choice between democracy or dictatorship, and Indira left office. In October of 1977, Indira Gandhi was jailed briefly for official corruption. She would be arrested again in December of 1978 on the same charges. However, the Janata Party was struggling. A cobbled-together coalition of four previous opposition parties, it could not agree on a course for the country  and accomplished very little. Indira Emerges Once More By 1980, the people of India had had enough of the ineffectual Janata Party. They reelected Indira Gandhis Congress Party under the slogan of stability. Indira took power again for her fourth term as prime minister. However, her triumph was dampened by the death of her son Sanjay, the heir apparent, in a plane crash in June of that year. By 1982, rumblings of discontent and even outright secessionism were breaking out all over India. In Andhra Pradesh, on the central east coast, the Telangana region (comprising the inland 40%) wanted to break away from the rest of the state. Trouble also flared in the ever-volatile Jammu and Kashmir region in the north. The most serious threat, though, came from Sikh secessionists in Punjab, led by Jarnail Singh Bhindranwale. Operation Bluestar at the Golden Temple In 1983, the Sikh leader Bhindranwale and his armed followers occupied and fortified the second-most holy building in the sacred Golden Temple complex (also called the Harmandir Sahib or Darbar Sahib) in Amritsar, the Indian Punjab. From their position in the Akhal Takt building, Bhindranwale and his followers called for armed resistance to Hindu domination. They were upset that their homeland, Punjab, had been divided between India and Pakistan in the 1947 Partition of India. To make matters worse, the Indian Punjab had been lopped in half once more in 1966 to form the Haryana state, which was dominated by Hindi-speakers. The Punjabis lost their first capital at Lahore to Pakistan in 1947; the newly-built capital at Chandigarh ended up in Haryana two decades later, and the government in Delhi decreed that Haryana and Punjab would simply have to share the city. To right these wrongs, some of Bhindranwales followers called for an entirely new, separate Sikh nation, to be called Khalistan. During this period, Sikh extremists were waging a campaign of terror against Hindus and moderate Sikhs in Punjab. Bhindranwale and his following of heavily armed militants holed up in the Akhal Takt, the second-most holy building after the Golden Temple itself. The leader himself was not necessarily calling for the creation of Khalistan; rather he demanded the implementation of the Anandpur Resolution, which called for the unification and purification of the Sikh community within Punjab. Indira Gandhi decided to send the Indian Army on a frontal assault of the building to capture or kill Bhindranwale. She ordered the attack at the beginning of June  1984, even though June 3rd was the most important Sikh holiday (honoring the martyrdom of the Golden Temples founder), and the complex was full of innocent pilgrims. Interestingly, due to the heavy Sikh presence in the Indian Army, the commander of the attack force, Major General Kuldip Singh Brar, and many of the troops were also Sikhs. In preparation for the attack, all electricity and lines of communication to Punjab were cut off. On June 3, the army surrounded the temple complex with military vehicles and tanks. In the early morning hours of June 5, they launched the attack. According to official Indian government numbers, 492 civilians were killed, including women and children, along with 83 Indian army personnel. Other estimates from hospital workers and eyewitnesses state that more than 2,000 civilians died in the bloodbath. Among those killed were Jarnail Singh Bhindranwale and the other militants. To the further outrage of Sikhs worldwide, the Akhal Takt was badly damaged by shells and gunfire. Aftermath and Assassination In the aftermath of Operation Bluestar, a number of Sikh soldiers resigned from the Indian Army. In some areas, there were actual battles between those resigning and those still loyal to the army. On October 31, 1984, Indira Gandhi walked out to the garden behind her official residence for an interview with a British journalist. As she passed two of her Sikh bodyguards, they drew their service weapons and opened fire. Beant Singh shot her three times with a pistol, while Satwant Singh fired thirty times with a self-loading rifle. Both men then calmly dropped their weapons and surrendered. Indira Gandhi died that afternoon after undergoing surgery. Beant Singh was shot dead while under arrest; Satwant Singh and alleged conspirator Kehar Singh were later hanged. When news of the Prime Ministers death was broadcast, mobs of Hindus across northern India went on a rampage. In the Anti-Sikh Riots, which lasted for four days, anywhere from 3,000 to 20,000 Sikhs were murdered, many of them burned alive. The violence was particularly bad in Haryana state. Because the Indian government was slow to respond to the pogrom, support for the Sikh separatist Khalistan movement increased markedly in the months following the massacre. Indira Gandhis Legacy Indias Iron Lady left behind a complicated legacy. She was succeeded in the office of Prime Minister by her surviving son, Rajiv Gandhi. This dynastic succession is one of the negative aspects of her legacy - to this day, the Congress Party is so thoroughly identified with the Nehru/Gandhi family that it cannot avoid charges of nepotism. Indira Gandhi also instilled authoritarianism into Indias political processes, warping the democracy to suit her need for power. On the other hand, Indira clearly loved her country  and did leave it in a stronger position relative to neighboring countries. She sought to improve the lives of Indias poorest  and supported industrialization and technological development. On balance, however, Indira Gandhi seems to have done more harm than good during her two stints as the prime minister of India. For more information on women in power, see this list of Female Heads of State in Asia.

Continuum Professional Development Essay Example | Topics and Well Written Essays - 1250 words

Continuum Professional Development - Essay Example Like any other activity I developed a working plan that would help me achieve my goals and objectives. The action plan was mainly based on gaining experience and learning from experienced practitioners. According to Plunket (2008) creating good relations with experienced practitioners is the best way to gain effectively from continuum development practices. In the action plan, I focused on the location of my placement as a junior practitioner, the skills required from me, being in good terms with my tutors and supervisors and having the best academic qualifications. In continuum practice development an action plan should have a mandatory requirement of acquiring maximum skills from the academic side and skills in practice development (Jasper, 2006). The author further argues that as a student, academic qualification is the most important requirement to build ones skills in their career. In the academic level students are advised to also create relationship with their tutors and other experienced instructors who may guide them as amateur nursing practitioners. In the paper, I will discuss my experience in continuum professional development in terms of communication and working with others. Additionally, there will be an inclusion of my strong and weak areas as a learning nursing practitioner. ... In my academic life, I developed my communication skills by research and by creating relationships with my instructors. Like a requirement in continuum professional development, one should create a healthy relationship with tutors and instructors. In this way, the experienced practitioners aid students in understanding the requirements of the practice. In terms of communication I indulged in practical lessons in gaining experience and getting used to the terms involved. In the practical lessons, there were programs which we participated in that helped our tutors evaluate and promote our progress. The programs were based on specific requirements from our tutors. The programs enhanced our communicating skills with patients, taking notes from practical lessons, analyzing the trends in communication in the practice and learning from experienced practitioners how to relate to the practice situations. Communication in the academic level is also enhanced through creating groups that help fo rmulate communication strategies (O’Farell & Evans, 2008). In these groups, tutors and instructors provide instructions on how to create communication programs and trends to suit the field. Additionally, the groups act as support mechanisms to slow learners who require more attention when learning. According to Hansen (2013) communication in groups help students have confidence and enough self esteem to face patient and experienced practitioners. In groups, every person is ranked an amateur regardless of their sharpness and level of understanding. This helps students feel comfortable when learning and experimenting new communication skills. Academically, students also learn how to work in groups. In every class level tutors created groups which required working together to